Postage Rates

Postable £3

Under 1kg. £3.29

Parcels 1-2kg £5.50

Parcels 2-5kg £8

Parcels 5-10kg £9

Processing Times

Standard shipping orders for items in stock are processed within 1-3 business days. You will receive a confirmation email once your order has shipped.

For items that are ordered such as looms and wheels, Kromski orders can take 3 weeks depending on their posting schedule. Lojan will take up to 10 days. We will contact you with a revised time line if shipping takes longer than this. Delays at the manufacturing stage are beyond our control and if there is a week or two delay but the item is in transit we will not be able to refund

Overview

Return Eligibility
We accept returns on most items within 30 days of purchase. To be eligible for a return:

• Items must be unused, in original packaging, and in the same condition as when you received them.
• Items such as custom orders, digital downloads, and sale items are non-returnable.

Return Process
To initiate a return, please contact us at Cathy.lazykate@gmail.com with your order number and details about the product you wish to return. We will provide you with return instructions and the return address.

Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for items lost in transit.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-7 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at Cathy.lazykate@gmail.com

Damaged or Incorrect Items
If your order arrives damaged or if you received the wrong item, please contact us within 5 days of receiving your package. We will work with you to resolve the issue as quickly as possible, including sending a replacement or offering a refund.

Workshops Policy

Workshops
Our workshops are non-refundable. A great deal of time and preparation goes into our workshops. To create the best experience for our participants we prepare all of our materials ahead of time. Workshops are fully transferable at no extra cost, and we are happy to accommodate a friend or family member to come in your place. Please contact me  to make these arrangements. If a workshop is cancelled from low registration or restrictions a full refund will be provided. 

This policy makes it possible for us to host great workshops and bring in quality instructors, and we thank you for understanding!  

Additional non-returnable items:

• Gift cards
• Downloadable products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to cathy.lazykate@gmail.com and send your item to: Lazykate Textiles, The Royal Standard, Northern Lights, 5 Mann Street, Liverpool L8 5AF

Shipping returns

To return your product, you should mail your product to: Lazykate Textiles, The Royal Standard, Northern Lights, 5 Mann Street L8 5AF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Cathy.lazykate@gmail.com for questions related to refunds and returns.