I’ll post within 24 hours of payment unless over the weekend and then it will be first thing Monday morning. If there is any delay (illness) I will let you know.
Please be aware of any postal strikes or delays in your locality; I can’t be held responsible for late delivery if it’s down to a known issue with the postal service.
I always send an email to advise when I have posted your order.
Sometimes things do go wrong with delivery which are out of my control… if you have not received your item within five working days (UK) of me posting it then please get in touch. For international deliveries please allow 15 working days. In the rare case of non-delivery please contact me within 30 days of ordering so that I can look into this for you.
Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.International shipping usually takes 7-14 days but there could be any number of interference’s so give it 28 days before we all start to flap.
Returns and Exchanges
If you wish to cancel your order please let me know as soon as possible. Once your order has been posted then a refund is only possible once the items have been returned to me in saleable condition.
If for any reason you are dissatisfied with your purchase please contact me, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect condition – still in any packaging – then I will provide a refund, less the outbound postage cost. Return postage is the customer’s responsibility.
Personalised orders cannot be cancelled once they have been made, and cannot be refunded unless faulty.
Please contact me first before leaving negative feedback, as I will do all I can to resolve any dissatisfaction.